This Haven will collect your personal data both in our provision of services and when you use this website. This privacy policy will help you understand how This Haven collects, uses, protects and otherwise handles your personal data. Personal data is information that relates to an individual. That individual must be identified or identifiable either directly or indirectly from one or more identifiers or from factors specific to the individual.  

When do we collect your personal data?

• When a client contacts us using the ‘get in touch’ page of this website

• When a client books a free consultation

• When a client books an in-person session

Our clients

These are clients with whom we work one-to-one for decluttering and organising sessions in their homes or office spaces, over the phone, or via zoom or another online meeting system. It also includes prospective clients who have initiated contact with us but who have not yet booked any decluttering and organising sessions with us. If you are one of the above clients, you will have initiated contact with us via telephone, email, a message through a social media platform, or via the contact form on our website. We may have corresponded by email or telephone and we may have met face-to-face for an initial consultation. We collect and store personal data about you from these interactions including:

• your full name;

• your gender, marital status and title;

• your telephone number/s;

• your physical address/es;

• your email address/es;

• Zoom name;

• any other online identities that you wish to share;

• information about why you require help with decluttering and organising;

• information about your preferences in receiving communications from us

• any information that you give us about your health, race or ethnicity, religious or philosophical beliefs, or state of your home/office space which is relevant to the decluttering and organising process

Your data

We respond personally to any inquiries you submit on our ‘get in touch’ page.

We provide details by email, text message, WhatsApp messenger, and/or telephone of any upcoming consultation or tidying sessions that you book. Once we start working with you, we will take into account any preferred communication channels.

We use your home address to send you any materials required for your sessions and to arrive at your booked in-person sessions.

When we visit a client’s home, our whereabouts and how long we are expected to be there are made known to another person through password-protected communication channels, for personal security.

We may send you marketing emails if you have opted in for them. You can unsubscribe from these emails at any time by clicking the link at the bottom of the email. We share your contact information with Squarespace and Mailchimp, our email marketing providers, so they can send these emails on our behalf.

In respect of clients who have booked and paid for sessions with us, we will also collect and store payments between us and other details of purchases of services/goods made by you from us in order to comply with accounting purposes. We do not collect any sensitive data about you other than information that is essential for us and you to work together in the decluttering and organising sessions i.e. to be able to make 2 appointments with you, visit your home for sessions, meet you online for a virtual appointment and for us to invoice you for sessions undertaken. All the personal information that you provide to us is held on secure password-protected software. We endeavour to ensure that your personal information is maintained and updated correctly. You must inform us of any changes to your personal information to ensure our records are up to date.

This Haven will keep confidential all client information, both business and personal, except in exceptional and specific circumstances where we are obliged by law to disclose such information. This Haven will not sell, trade or otherwise pass on your data to third parties unless we provide you with advance notice and request your consent.

This Haven will store your personal data securely for seven years after we stop working together, as required by our industry-specific insurance policy. At this point, we will review and securely erase personal data when it is no longer needed. This Haven has processes in place to comply with individuals’ requests to amend, correct or delete their personal information. See the next section pertaining to your rights.

Your rights

You have the right to obtain a copy of your personal data at any time. Please contact Sophie at This Haven via email, telephone or in-person to do so. 

You have the right to amend, correct or complete your personal data at any time. You may have a right to request restrictions on how This Haven uses your data and/or to delete your data. 

You are entitled to raise any concerns about how we deal with your personal data, and if then necessary, to raise your concern with the Information Commissioner’s Office. 

Please do not hesitate to speak with us via email, telephone or in person, if you have any questions or concerns about any of this. You can email us at hello@thishaven.co.uk

Additional personal data disclosures

Website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers, where the font files are stored, may receive personal information about you, including:

• Information about your browser, network, or device

• Your IP address